Track Your Order

Where's my parcel?

As soon as your order is dispatched we email you a tracking number. Here's how to use it.

1. Find your tracking number

Check your inbox for an email from Nexlane with the subject line containing your order number. The tracking number is in that email. If you can't find it, search your inbox for Nexlane and check your spam folder.

2. Track your parcel

Paste your tracking number into a universal tracking service such as 17TRACK, which covers most international carriers, or use the carrier's own website if you know which one is handling your delivery.

3. Check your order status

If you created an account at checkout, you can see all your orders and their status any time from your account page.

What the statuses mean

Order confirmed	We've received your order and payment. It's queued for packing.
Processing	Your order is being picked and packed. This takes 1–3 business days.
Shipped	It's with the carrier and your tracking number is live.
In transit	On its way. International parcels often show no updates for several days while crossing borders — this is normal.
Out for delivery	It's on a van near you and should arrive today.

Common questions

My tracking number doesn't work yet.

It can take 24–48 hours after dispatch for a tracking number to register in the carrier's system. If it still isn't recognised after two business days, email us.

Tracking hasn't updated in over a week.

Long gaps are common during international transit, especially at customs. If there's been no movement for more than 10 business days, contact us and we'll open an enquiry with the carrier.

Tracking says delivered but I don't have it.

Check with neighbours and any safe place or porch, and look for a card from the carrier. Parcels are occasionally marked delivered a day early. If it hasn't turned up after 48 hours, email us and we'll investigate.