Shipping Policy

Where we ship

Nexlane ships worldwide from Tbilisi, Georgia.

Processing time

Orders are picked, packed and dispatched within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Once dispatched, delivery typically takes 7–15 business days, depending on your destination and local customs processing.

These are estimates, not guarantees. Delivery times can be affected by carrier delays, customs inspections, weather and public holidays — none of which are within our control.

Shipping costs

Shipping is calculated at checkout based on your delivery address. The exact cost is shown before you pay, so there are no surprises after the fact. Any free shipping threshold currently running is applied automatically in your cart.

Tracking

You'll receive a tracking number by email as soon as your order is dispatched. It can take 24–48 hours for tracking to become active in the carrier's system.

International parcels frequently show no tracking movement for several days while in transit between countries. This is normal. If there's been no update for more than 10 business days, email us and we'll open an enquiry with the carrier.

Full guidance is on our Track Your Order page.

Customs, duties and import taxes

Import duties, taxes and customs charges are set by the destination country and are the responsibility of the recipient. They are not included in the price you pay us, and we cannot predict or control them.

Please check your own country's import rules before ordering if you're unsure.

Incorrect addresses

Please double-check your delivery address at checkout. We ship to the address exactly as entered.

If you spot a mistake, email beqaqatamadze8@gmail.com immediately with your order number. We can correct the address before dispatch, but not after.

Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded minus the original shipping charge.

Lost or missing parcels

If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and any safe place, and look for a carrier card. If it hasn't appeared within 48 hours, contact us and we'll investigate with the carrier.

Risk of loss

Once we hand your parcel to the carrier, title and risk of loss pass to you. We will always help you pursue a claim with the carrier if something goes wrong.