Orders
How do I know my order went through?
You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — and if it's genuinely missing, email us and we'll confirm the order manually.
Can I change or cancel my order?
Contact us as soon as possible at beqaqatamadze8@gmail.com. If the order hasn't been dispatched yet we can usually amend or cancel it. Once it's with the carrier we can't recall it, but you can still return it under our 30-day policy.
I ordered the wrong variant — what now?
Email us straight away with your order number and the variant you meant to order. If it hasn't shipped, we'll switch it over.
Payment
What payment methods do you accept?
We currently accept direct bank transfer. When you check out, choose Bank Deposit and our bank details appear immediately on the confirmation screen and by email. Use your order number as the payment reference.
Full step-by-step instructions are on our How to Pay page.
Why can't I pay by card?
We're a small business based in Georgia, and card processing for Georgian merchants is genuinely difficult to arrange — the major providers don't serve our region yet. We're working on it, and we'd rather tell you plainly than pretend otherwise.
How long does a bank transfer take?
Within Georgia, usually the same or next business day. International transfers typically take 1–3 business days. We hold your items for you the whole time, so nothing sells out while your payment is on its way.
Is it safe to order before paying?
Yes. Your order is recorded when you place it, nothing is charged automatically, and we never handle or store any card details. If you change your mind before transferring, email us and we'll cancel it — there's nothing to refund because nothing was taken.
What if my payment doesn't arrive?
If it hasn't been confirmed within 5 business days, email us your order number and your bank's receipt and we'll trace it. Unpaid orders are cancelled after 14 days, with a reminder email first.
What currency are prices in?
All prices are shown in US Dollars (USD). Your bank will convert at its own rate when you transfer.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days after your payment clears. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your parcel is dispatched.
Do you ship internationally?
Yes. We ship worldwide from Tbilisi, Georgia. Delivery times vary by destination.
How much is shipping?
Shipping costs are calculated at checkout based on your destination. Any free shipping thresholds currently running are shown in your cart.
Will I pay customs or import duty?
Possibly, depending on your country's rules. Import duties and taxes are set by your local customs authority and are the responsibility of the recipient. We have no control over these charges and can't predict them in advance.
My tracking hasn't updated in days.
Tracking often goes quiet while a parcel is in transit between countries — this is normal and usually resolves itself. If there's been no movement for more than 10 business days, email us and we'll chase the carrier.
Returns & refunds
What's your returns policy?
You have 30 days from receiving your item to request a return. Items must be unused, in original packaging, with proof of purchase. Full terms are in our refund policy.
How do I start a return?
Email beqaqatamadze8@gmail.com with your order number and the reason. We'll send return instructions. Please don't send anything back before contacting us — unrequested returns can't be accepted.
How are refunds paid?
Approved refunds are sent back to the bank account you paid from, within 10 business days of us receiving and inspecting the return. Please include your account details in your return email so we can process it without delay.
My item arrived damaged or faulty.
Email us within 48 hours of delivery with photos of the item and the packaging. We'll replace it or refund you — you won't be charged return shipping for our error.
Products
Will this work with my device?
Every product page has a specification table listing compatibility. If you're still unsure, email us the exact model of your device and we'll confirm before you buy.
How do I choose the right Apple Watch size?
Your case size is printed on the back of the watch, and also appears in the Watch app under General › About. Match it exactly — a 44mm case will not fit a 45mm watch.
Is there a warranty?
All products are covered against manufacturing defects. If something fails through no fault of your own, get in touch and we'll put it right.
Still stuck?
Email beqaqatamadze8@gmail.com or call +995 591 973 191. We answer every message.