Orders
How do I know my order went through?
You'll get a confirmation email within a few minutes of checking out. If it hasn't arrived, check your spam folder first — and if it's genuinely missing, email us and we'll confirm the order manually.
Can I change or cancel my order?
Contact us as soon as possible at beqaqatamadze8@gmail.com. If the order hasn't been dispatched yet we can usually amend or cancel it. Once it's with the carrier we can't recall it, but you can still return it under our 30-day policy.
I ordered the wrong variant — what now?
Email us straight away with your order number and the variant you meant to order. If it hasn't shipped, we'll switch it over.
Payment
What payment methods do you accept?
Cards — Visa, Mastercard, American Express, Maestro and UnionPay — plus Apple Pay, Google Pay and Shop Pay. Debit and credit both work.
More detail is on our How to Pay page.
Is my payment secure?
Yes. Payments run through Shopify's PCI-DSS compliant checkout. Your card details are encrypted and handled by Shopify's payment processor — we never see or store them. Your bank may ask you to confirm with 3-D Secure, which is normal.
When am I charged?
When you place the order. You'll get an emailed confirmation immediately, and a second email with tracking once your parcel is dispatched.
My card was declined — why?
Almost always your bank rather than us, most often a block on international transactions. Contact your bank, or try another card or wallet. If you're still stuck, email us and we'll help.
What currency are prices in?
Prices are shown in your local currency automatically — euros in Germany, pounds in the United Kingdom, and US dollars elsewhere. The amount shown at checkout is the amount you're charged. You can switch country using the selector in the site header.
Shipping
How much is shipping?
Delivery is free on every order, worldwide, with no minimum spend. The price on the product page is the price you pay.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You'll receive a tracking number by email as soon as your parcel is dispatched.
Do you ship internationally?
Yes — we ship worldwide. Delivery times vary by destination.
Will I pay customs or import duty?
Possibly, depending on your country's rules. Import duties and taxes are set by your local customs authority and are the responsibility of the recipient. We have no control over these charges and can't predict them in advance.
My tracking hasn't updated in days.
Tracking often goes quiet while a parcel is in transit between countries — this is normal and usually resolves itself. If there's been no movement for more than 10 business days, email us and we'll chase the carrier.
Returns & refunds
What's your returns policy?
You have 30 days from receiving your item to request a return. Items must be unused, in original packaging, with proof of purchase. Full terms are in our refund policy.
How do I start a return?
Email beqaqatamadze8@gmail.com with your order number and the reason. We'll send return instructions. Please don't send anything back before contacting us — unrequested returns can't be accepted.
How are refunds paid?
Approved refunds go back to the card or wallet you paid with, within 10 business days of us receiving and inspecting the return. Depending on your bank it can take a further 5–10 days to appear. We can't refund to a different card.
My item arrived damaged or faulty.
Email us within 48 hours of delivery with photos of the item and the packaging. We'll replace it or refund you — you won't be charged return shipping for our error.
Products
Will this work with my device?
Every product page has a specification table listing compatibility. If you're still unsure, email us the exact model of your device and we'll confirm before you buy.
How do I choose the right Apple Watch size?
Your case size is printed on the back of the watch, and also appears in the Watch app under General › About. Match it exactly — a 44mm case will not fit a 45mm watch.
Is there a warranty?
All products are covered against manufacturing defects. If something fails through no fault of your own, get in touch and we'll put it right.
Still stuck?
Email beqaqatamadze8@gmail.com or call +995 591 973 191. We answer every message.